Band Help Center

Start a guided workout

Open Workouts, select a routine, and review the exercises and equipment. Start when you are ready. Use pause if you need time to readjust or review the movement.

Preview an exercise

Open an exercise to view its demonstration, instructions, and muscle information. On this website, select Show demonstration to load the movement animation. The website is a selection of app exercises, not the entire app catalog.

Create a custom workout

Open Builder and choose Create Workout. Start with a template or select exercises, adjust the order and timing, then save. Review the setup before beginning.

Use Band offline

Built-in workouts and timers work offline after installation. Download the app and check that the content you need is available before traveling. Store purchases, restoration, and some optional services need a connection.

Get help with Pro access

Additional workouts may require Pro access. Check the current offer in the app and the applicable store before purchasing. If a previous purchase is not recognized, check that you are using the store account associated with it and use the app’s purchase restoration option.

If access is still missing, contact support with your platform, app version, and a description of the issue. Never send your password or payment-card details. Subscriptions are managed through the store where you purchased them.

Move or protect your custom workouts

Use the app’s backup and restore tools before moving devices. Keep exported backups in a place you control. Purchase access is restored separately through the store; it is not included in a workout backup.

Contact support

Tell us what you were trying to do, what happened, and your device and app version. Include a screenshot if it helps explain the problem, after removing personal information.